Using a Nest thermostat is one of the most convenient ways to perfect the day-to-day schedule of your comfort system. This smart thermostat can learn your preferences and automatically make changes. But as you can expect, it won’t work correctly or at all if you see an error code appear. The exact error code supplies useful information about the root of the problem, something a knowledgeable technician can use to provide solutions that much quicker.
Here are seven of the most frequent error codes you may discover on your Nest thermostat. We’ll review the basics of each error code as well as how you might fix it and the estimated cost to do so. Keep in mind that while the investment will ultimately hinge on the exact Nest model, you can count on paying between $75-$200 for repairs. This should include travel and labor costs on top of any specific components necessary to complete repairs.
e298 – Critical
This critical error code is limited to newer models of the Nest thermostat and is displayed when the power is shut off. Since this is a critical power error, the thermostat will swap to the backup battery system. The error message will remain on display until the issue is dealt with.
Losing power to your Nest thermostat can be for a number of reasons. The wiring might have disconnected or become damaged, or a disconnection may have occurred further along in your home’s electrical system. This may be the circuit breaker, fuse box or system switch. A knowledgeable technician should examine electrical connections and wiring until they find the root of the problem.
e294 – Critical
Critical error code e294 appears when your Nest thermostat’s wiring should be reconfigured. More specifically, the technician should reconfigure the R wire. They’ll first perform a factory reset of your thermostat to make sure it’s not simply a software issue. If that doesn’t work, they’ll examine the wiring diagram of the thermostat and begin looking at connectors.
They’ll disconnect the power and gradually check each wire, seeing to it that they are fully attached into the connector with the proper amount of uncovered copper. After they find the damaged connector, it can be exchanged for a new one.
e195 – Critical
This critical error code can appear when the weather outside is especially hot. The HVAC system can break down and stop giving power to your Nest thermostat. When this problem lasts, the backup battery in your thermostat depletes and the thermostat will finally shut down. Assuming the breakers are on, you can check a handful of other places before contacting a professional technician.
Since this error can consume your thermostat’s battery, the first step might be supplying enough power to determine if this specific error code is what you’re working with. You can separate the thermostat from its base and provide power through a USB cable. If it reveals error code 195, you should continue to visually examine components like the wiring as well as your air conditioner’s air filter or drainage system. If you don’t find anything wrong with these components, it will probably be best to contact a pro.
e103 – Critical
Another critical error code, e103 signifies an electrical issue with your Nest thermostat. More specifically, e103 will refer to an overcurrent problem, which means the wiring is getting more power than necessary. This can stem from the breaker box, an error from the control board or because of a faulty connection in the thermostat. Your technician should carefully examine and test the Nest’s electrical system to determine where the power is surging or why the thermostat is convinced there’s an overcurrent problem.
Even though this error code isn’t critical, it might still prevent you from using the Nest thermostat how you want to. Error code n260 pertains to the lack of a C wire or Nest Power Connector, as not having one can block your Nest from obtaining adequate power. You can examine the Nest’s C connector for the presence of a C wire and adjust the wiring itself if there is. If not, you need a Nest Power Connector.
Due to installation of a Nest Power Connector, you might notice error code E297 appear. This can be resolved by updating your thermostat in Settings -> Software -> Update. If the Power Connector has already been installed, you’ll instead have to update the wiring info in the app from Settings -> Thermostat -> Wiring -> Update wiring.
e104 – Critical
Similar to error code e103, e104 is a critical error originating from an overcurrent. If too much power is being delivered using the Nest’s wiring, it could damage internal components and can even be a fire hazard. If you see this error code appear on your Nest thermostat and want to take steps to prevent electrical damage, it’s suggested to shut the power off as soon as possible. You can then contact a professional technician with the necessary experience detecting and resolving electrical malfunctions.
e73 – Critical
When your thermostat displays error code e73, it indicates that the Rc wire is not receiving power.
This could be as easy as the breaker being shut off, but it can also be a problem with the wiring. After turning off the power to your HVAC system and thermostat, you can visually examine the wires to make sure they’re not loose or damaged. If nothing appears to be out of place, it’s time to speak with a local professional.