Why Your Nest Thermostat Isn't Operating Right and How to Fix It

April 13, 2021

The Nest thermostat is one of the top-selling smart thermostats on the market today. And for good reason. It picks up on your temperature preferences and creates an energy-efficient schedule to match. And using geofencing with your phone, the Nest Learning Thermostat and Nest E are aware of when you’re at your residence or out and about and can adjust temperatures to help you save even more.

The Nest is compatible with a full range of 24-volt heating and cooling systems, but it’s always a smart idea to check the Nest thermostat compatibility checker before purchasing one. Don’t forget to talk with your energy company for valuable rebates, because you may be able to get a Nest for free or close to it.

Once you’ve confirmed it’s compatible, you can either wire it on your own or call a HVAC professional like West Michigan Heating & Air Conditioning Services. If you’re putting it in yourself, you’ll notice a terminal for the C-wire, or common wire. This wire is only used for powering your thermostat. If your residence or HVAC system is older, you might not have one of these wires. In the majority of cases, Nest says this isn’t an issue because the thermostat can get adequate power from other heating and cooling wires.

In some cases, your heating and cooling system might have to have that C-wire. And here’s why.

Why Your Nest Keeps Losing Power and Other Problems

The Google Nest Thermostat is a step up from outdated programmable thermostats that have a combination of wiring and AA batteries for power. It has a rechargeable lithium-ion battery and wiring to sync with Wi-Fi, power its digital display and run your heating and cooling system.

8 Common Nest Thermostat Malfunctions

If it can’t draw ample electricity, Nest says you could have some of these troubles:

  1. Bad battery life.
  2. Thermostat motion sensing won’t work.
  3. Your thermostat sometimes disconnects from Wi-Fi.
  4. Your system abruptly turns on or off, or won’t stop running.
  5. Your system is making odd noises, such as chattering, stuttering, clicking or thumping.
  6. Heating or cooling is short cycling, or frequently turning on and off in a short period of time.
  7. There is a delay message on your Nest thermostat’s screen, such as “heating is delayed for 2:30 minutes.”
  8. The system fan is always working, won’t run or turns off and on frequently in a short period of time.

You might worry something is wrong with your heating and cooling system, but if you just got the Nest, we advise you check your thermostat first. This is especially true if the weather is moderate, and you haven’t been running your heat or air conditioning much.

Our Specialists Can Fix Nest Thermostat Problems

If you’ve gone through Nest thermostat troubleshooting by yourself but can’t repair the issue, a smart thermostat specialist including one from West Michigan Heating & Air Conditioning Services can support you. We can identify the problem and install a C-wire, if necessary.

Smart thermostats such as the Nest are created to make your life more convenient, through automatic energy-efficient programming and the opportunity to keep an eye on temps while you’re away from home. It’s a time-consuming experience when yours won’t run like it should, but our heating and cooling pros at West Michigan Heating & Air Conditioning Services can resolve the problem quickly.

If you’re running into atypical heating and cooling behavior with your new Nest, call us at (616) 669-3961 to schedule your appointment right away.